RETURNS

How do I make a return?
The first step is to request a return, after verifying all details are correct we will send a delivery service to pick up the goods within 24 hours (when possible).  The courier will contact you to arrange collection; if the time is not convenient an alternative pick up can be arranged by contacting the delivery service.

How long do I have to make a return?
You have 15 days from the date of purchase to make a return.

Do I pay to return goods?
No. Returns at LAURAPATERSON are always free of charge, except in the OUTLET zone.

The returns of products purchased in the OUTLET zone shall be paid by the buyer. These costs are both, the cost of return shipping the product to Laura Paterson as well as shipping cost from Laura Paterson to the buyer.

In the event that the product encounters any kind of manufacturing defect, shipping charges in the case of OUTLET also be FREE.

For your peace of mind, we assure that our products are carefully inspected before shipping to avoid returns for these reasons, and in this way, you always get a quality product in perfect conditions.

How am I refunded?
Once the return has been approved you will be refunded in the same means used to make your purchase.

When will I receive my refund?
Once the return has been approved (all items must be in perfect condition and have all labels intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank or building society.

What should I do if the amount refunded is incorrect?
Please contact our customer service department where we will solve the problem as quickly as possible,

 LAURAPATERSON reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.